We firmly believe that, despite huge changes in the last 30 years in the way our industry operates, our customers’ needs remain the same:
- More competitive premiums
- Wider cover wherever possible
- Expert advice, readily available
- Friendly personal service, at every stage, including when you make a claim
- The knowledge that we’re on your side, not that of insurers
- Your problems solved, to your satisfaction
How do we put this philosophy into practice ?
We have strong relationships with a wide range of leading insurers, and we work hard to find the best price for you. We expect to achieve significant savings for 90% of new enquiries. After all, if we don’t do this, we don’t do business !
Not all insurance is the same, and there can be a wide difference in cover between “budget” policies, such as those available on the internet, and top quality policies, such as those we prefer. It’s our job to know the difference, and our recommendations will always take this into account. We don’t want to be in a position where we have to tell you that you’re not covered, in the event of a claim, but remind you that you did save a few pounds.
We don’t claim to be experts on everything, but we have over 35 years’ experience of a wide range of insurance problems, and take great pride in coming up with the right solutions. If we don’t have the answer ourselves, we’ll find it from our professional connections, both inside the insurance industry and outside.
Readily available means we’re here whenever you need us. We don’t believe in operating only between normal office hours, Monday to Friday, as experience shows that problems can arise at any time. If you need help during an evening, or over the weekend, please feel free to ring.
Personal service, to us, means dealing with your affairs with courtesy, warmth, humour and promptness, and looking after your interests as if they were our own. We don’t want your custom for just one year – we aim to build long term relationships, and this means working as hard every year as we do to win your custom in the first place.
And lastly…….everybody counts, otherwise nobody counts. It doesn’t matter to us how much, or how little, you spend with us – everyone gets our best efforts. We don’t have different standards for different clients.
We think that’s the least you deserve for choosing to place your business through Clifford Lane Ltd.