(How information about you will be used)

Legal basis for processing data:

Processing data is necessary for the purposes of legitimate interest pursued by Clifford Lane Ltd except where such interests are overridden by the interests, rights or freedoms of the data subject (you).

What Information we collect about you:

When you contact us for an insurance quotation we collect the relevant information needed by an insurer to calculate the premium and understand your insurance needs.  The information varies depending on the risk to be insured.

When we collect this information:

We collect this information during our meetings and /or telephone conversations with you and through the completion of proposal forms and fact finds or via online submission forms.

How we store your personal data:

We hold your personal data electronically.  The system is securely backed up and data encrypted to protect your data from cyber-attacks and online hackers.  We also hold your data in paper files.  Security at the premises is of a high standard to prevent loss of data from unauthorised access or theft.

What Cookies do we use?

A ‘cookie’ is a piece of data assigned by our Web server to the browser on your computer. Cookies help Websites recognise repeat visitors to our site. Cookies are only read by the server that placed them and are unable to execute any code or virus.

Cookies allow our system to auto-populate certain login information on a registration form using information that was received from you on a previous visit. Cookies also allow us to identify you.

By showing how and when our visitors use this site, this information can help us to continue to improve our site. If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your Web browser to do so, if your browser so permits. Please be aware that disabling cookies on your browser will reduce your functionality across many web sites.

On 26 May 2011, the rules about cookies on websites changed. This site uses cookies. One of the cookies we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site. Below are the cookies that are used on this website.

Google Analytics

Purpose

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Further information see Google’s privacy overview

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Essential cookie (session ID)

This cookie is essential for the website to operate and is set upon your arrival to the Tickling Trout® website. This cookie is deleted when you close your browser.

How your information will be used and who might we share it with:

The information we collect will be passed to insurers to enable them to calculate a competitive insurance quotation to meet your requirements and/or handle a claim you are making under the policy.

In order to obtain the most competitive cover it may be necessary to pass your information to other insurance intermediaries who are authorised and regulated by the Financial Conduct Authority.

Information provided by you may be put onto a register of claims and shared with other insurers to prevent fraudulent claims.

We may share your data with other third parties in order to meet our legal or regulatory requirements.

Should you wish to pay your premium by instalments we may pass your information to a premium finance provider however, this will not be done without discussing payment options with you first.

We may share your information with, and obtain information about you from, credit reference agencies.  If this is the case we will provide you with information about the credit reference agency we have used.  Please note that any searches undertaken prior to you proceeding with your application will be soft searches and will not affect your credit rating.

How long we will keep your data for:

We will retain any information we have collected about you for up to 6 years after our professional relationship has terminated.  In certain circumstances it may be necessary to retain your personal data for longer.  All retention periods are documented in our data retention policy.

Your rights of access to your data:

Under the General Data Protection Regulations (GDPR) you have a right, to obtain a copy of the personal information that we hold about you free of charge.  If you believe that any information held is incorrect or incomplete, you should contact us (see contact details below). Any information that is found to be incorrect or incomplete will be amended promptly.

Erasure Rights:

You have the right to request the deletion or removal of your personal data if you feel there is no compelling reason for its continued processing.

Your right to object:

Under the GDPR you have the right to object to us processing personal data based on grounds relating to your particular situation.  If you object to us processing your personal data we will stop unless: there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or, the processing is for the establishment, exercise or defence of a legal claim.

Your Right to Complain:

You have a right to complain to the Information Commissioners Office if you feel there is a problem with the way we are handling your data.  Please contact https://ico.org.uk/concerns/handling/

Marketing:

We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

We will not use your information or share your information with any other company for marketing purposes without your prior consent.

Contact Details:

If you need any further information or need to contact us please write to us at: Nigel Smith, Morello 14 The Drive Cranleigh Surrey GU6 7LY, nigel@cliffordlane.co.uk 01483 548662