(How information about you will be used)
Privacy Notice
Last updated: July 2026
At Clifford Lane Insurance Ltd, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Notice explains what information we collect, why we collect it, how we use it and the rights you have under the UK General Data Protection Regulation (UK GDPR).
Who We Are
Clifford Lane Insurance Ltd is authorised and regulated by the Financial Conduct Authority (FCA) and provides insurance products and services to both personal and commercial clients throughout the United Kingdom.
Our contact details:
Clifford Lane Insurance Ltd
Morello
14 The Drive
Cranleigh
Surrey
GU6 7LY
Telephone: 01483 548662
Email: nigel@cliffordlane.co.uk
If you have any questions about how we process your personal information, please contact us using the details above.
What Information We Collect
Depending on the insurance products or services you require, we may collect information, including:
- Your name, address and contact details
- Date of birth
- Occupation
- Vehicle, property or business information
- Insurance history
- Claims history
- Payment information
- Policy documentation
- Correspondence with us by telephone, email or post
- Information submitted through our website
For certain insurance products, we may also need to collect more sensitive information such as medical details, information relating to criminal convictions or other information required by insurers to assess insurance risks. We only collect this information where it is necessary and lawful to do so.
How We Use Your Information
We use your personal information to:
- Obtain insurance quotations
- Arrange insurance cover
- Administer your insurance policies
- Process renewals
- Assist with claims
- Communicate with insurers on your behalf
- Meet our legal and regulatory obligations
- Prevent fraud and financial crime
- Improve our services
- Respond to enquiries made through our website
Where you have given your consent, we may also contact you about products or services that may be relevant to you. You may opt out of marketing communications at any time.
Our Legal Basis for Processing
Under UK GDPR, we process your personal information using one or more of the following lawful bases:
- To fulfil a contract with you or take steps before entering into a contract.
- To comply with our legal and regulatory obligations.
- For our legitimate business interests, provided these do not override your rights and freedoms.
- Where you have given your consent.
- To establish, exercise or defend legal claims where necessary.
Where we process special category data, such as health information, we do so only where permitted by law and where it is necessary for arranging or administering your insurance.
Who We Share Your Information With
To provide our services, we may share your information with:
- Insurance companies
- Underwriters
- Lloyd's syndicates
- Premium finance providers
- Claims handlers
- Loss adjusters
- Fraud prevention agencies
- Regulatory bodies, including the Financial Conduct Authority
- Professional advisers
- IT service providers who support our business
We only share information where it is necessary and appropriate to do so.
Fraud Prevention
To protect both our customers and insurers, we may share information with fraud prevention agencies and insurance industry databases. If false or inaccurate information is provided and fraud is identified, details may be recorded and shared with other organisations involved in fraud prevention.
International Transfers
Most of your personal information is processed within the United Kingdom.
Where it is necessary to transfer information outside the UK, we will ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR.
Keeping Your Information Secure
We take the security of your information seriously and use appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, misuse or disclosure.
These measures include secure computer systems, restricted access to personal information, staff training and appropriate cybersecurity controls.
How Long We Keep Your Information
We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected.
Insurance records are generally retained for a minimum of six years after the end of your relationship with us, although some information may need to be retained for longer where required by law, regulatory requirements or to deal with legal claims.
Your Rights
Under UK GDPR you have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request erasure of your information in certain circumstances.
- Request that processing is restricted.
- Object to certain types of processing.
- Request the transfer of your information to another organisation where applicable.
- Withdraw consent where processing relies upon your consent.
If you wish to exercise any of these rights, please contact us using the details above.
Automated Decision Making
Many insurers use automated systems to assess insurance risks and calculate premiums. These systems may use the information you provide to assist in underwriting decisions.
Where automated decision-making is used, you have rights under UK GDPR, including the right to request human intervention where appropriate.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
For further information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy notices.
Complaints
We hope we can resolve any questions or concerns you may have regarding your personal information.
If you are not satisfied with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in legislation, our services or the way we process personal information.
The latest version will always be available on this website.