Your policy documents will usually provide you with your Insurer’s claims helpline telephone number and email address for incidents occurring both during and outside working hours.

However, ensuring your claim is dealt with promptly and fairly is vitally important to us, and we are happy for you to make us your first port of call – we will report the incident on your behalf and monitor progress towards settlement.

Because of poor levels of service we have experience recently, though, from insurers and loss adjusters, we have decided to improve your Clifford Lane customer experience by offering to you – free of charge – membership of the CLAIMS CONSULTANCY CLUB.